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Returns and Refunds Policy

Returns and Refunds Policy

At Auriflow, all sales are final. We do not accept returns, exchanges or refunds for change of mind, incorrect size selection or personal preference.

No Change-of-Mind Returns

Please choose carefully before placing your order. We do not accept returns or provide refunds if:
  • You change your mind
  • You select the wrong size or colour
  • The item does not fit as preferred
  • You no longer want the item
  • You find a similar product elsewhere
Please check the product description, measurements, photographs and size guide carefully before purchasing.

Made-to-Order Products

 

Some Auriflow products are made specifically after an order is placed. These products cannot be cancelled, returned or exchanged due to change of mind or an incorrect size or colour selected by the customer.

As production may begin shortly after payment, cancellation requests cannot be guaranteed. This does not affect your rights if an item is faulty, damaged, incorrectly supplied or otherwise fails to meet the consumer guarantees under the Australian Consumer Law.

Handmade Products

Some Auriflow products are handmade or feature traditional artisan work. Slight variations in stitching, pattern placement, colour, texture and finish are part of their individual character and are not generally considered defects.

Damaged, Faulty or Incorrect Items

Please inspect your order promptly after delivery.

If your item arrives damaged, faulty or materially different from what you ordered, contact us as soon as possible at auriflowphulkarihouse@gmail.com.

Please provide:

  • Your name and order number
  • A clear description of the issue
  • Clear photographs of the item and packaging
  • An unboxing video, if available
An unboxing video is strongly recommended because it may help us assess damage that occurred before or during delivery. However, not having a video does not automatically remove any rights you may have under applicable consumer law.

Sizing Issues

Selecting an incorrect size or preferring a different fit is not eligible for a return, exchange or refund.

If we send a size different from the size stated in your order, please contact us with photographs of the garment’s size label and your order details.

Resolution Process

We will review your claim and contact you with the outcome. If the product is confirmed to be faulty, damaged or incorrectly supplied, the available resolution may include:
  • A replacement
  • A repair, where appropriate
  • A refund
  • Another remedy required by law
The appropriate resolution will depend on the nature of the issue and your rights under the Australian Consumer Law.

Exclusions

Change-of-mind returns are not available for:
  • Sale or clearance products
  • Made-to-order products
  • Personalised or customised products
  • Products worn, washed, altered or damaged by the customer
  • Incorrect size or colour selections made by the customer
These exclusions do not apply where a product is faulty or where a remedy is required under the Australian Consumer Law.

Refund Processing

Approved refunds will be returned to the original payment method. Please allow approximately 5–10 business days for the funds to appear, depending on your bank or payment provider.

Contact Us

For return, refund or product-related enquiries, contact:

Email: auriflowphulkarihouse@gmail.com

By placing an order with Auriflow, you acknowledge that you have reviewed the product information, size guide and this policy.
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