Privacy Policy

Last updated: 24 August 2026

Auriflow operates this website and online store to provide customers with access to our products and related services.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, create an account, place an order, contact us or otherwise interact with Auriflow.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our website, we may collect the following information:

Your name, email address and telephone number
Your billing and shipping addresses
Your account details and preferences
Information about products you view, add to your cart or purchase
Order, payment and transaction information
Messages, enquiries, reviews and other communications you send us
Your IP address, browser, device and general location information
Information about how you navigate and interact with our website
Cookie and similar technology information

Payment card details are generally processed securely by our payment service providers. Auriflow does not normally receive or store your complete payment card number.

How We Collect Personal Information

We may collect personal information:

Directly from you when you place an order, create an account, subscribe to communications or contact us
Automatically when you visit or use our website, including through cookies and similar technologies
From payment processors, delivery providers and fulfilment partners
From website hosting, analytics, marketing and other service providers
From social media platforms when you interact with Auriflow through those platforms

How We Use Personal Information

We may use your personal information to:

Process payments and fulfil orders
Arrange production, shipping, tracking, delivery, returns and refunds
Create and manage customer accounts
Respond to enquiries and provide customer support
Send order confirmations, delivery updates and other service messages
Detect and prevent fraud, misuse and security threats
Maintain, analyse and improve our website, products and customer experience
Send marketing communications where you have consented or where otherwise permitted by law
Comply with legal, taxation, accounting and regulatory obligations
Enforce our website terms, policies and legal rights

Sharing Personal Information

We may share information with service providers where reasonably necessary to operate our business and fulfil your order, including:

WooCommerce and WordPress, which support our online store and website
Hostinger, which provides website hosting and related technical services
Payment providers, such as Stripe or other payment methods selected at checkout
Courier, postal and delivery providers, to deliver and track orders
Technology, security, analytics and customer-support providers
Marketing and email service providers, where these services are used
Professional advisers, insurers, regulators, government authorities or law-enforcement agencies where required or permitted by law

We only provide service providers with the information reasonably required to perform their services.

Auriflow does not sell personal information in exchange for money.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep the website and shopping cart functioning
Remember your preferences and account settings
Process checkout and payment activity
Understand website traffic and performance
Improve our products and customer experience
Measure marketing performance and display relevant advertising, where enabled

You may manage or block cookies through your browser settings. Disabling essential cookies may affect the operation of the shopping cart, account or checkout.

Where required, we will request consent before using non-essential cookies.

Marketing Communications

If you subscribe to Auriflow marketing communications, we may use your contact information to send product news, offers and other promotional content. You may unsubscribe at any time by selecting the unsubscribe option in an email or contacting us at auriflowphulkarihouse@gmail.com. Even if you unsubscribe from marketing, we may still send necessary communications relating to your account, purchases or enquiries.

International Disclosure and Processing

Some of our service providers, production partners and technology systems may be located outside Australia.

As a result, personal information may be processed or stored in other countries, including countries where a product is manufactured or from which an order is fulfilled.

Privacy and data-protection laws in those countries may differ from Australian laws. We take reasonable steps appropriate to our business and the services used to protect personal information disclosed to overseas recipients.

Data Security

We take reasonable administrative, technical and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no online transmission or storage system is completely secure. Customers are responsible for keeping their account passwords and login details confidential.

Please do not send sensitive payment or identity information through ordinary email or social-media messages.

Data Retention

We retain personal information only for as long as reasonably necessary to:

When information is no longer required, we may delete, destroy or de-identify it, subject to our legal obligations and technical limitations.

Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request. In some circumstances, access or deletion may be limited where we are legally required or permitted to retain information.

Your Privacy Choices

Depending on your location and applicable law, you may have rights to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of certain information
Object to or restrict certain processing
Withdraw consent where processing relies on consent
Unsubscribe from direct marketing

These rights may be subject to legal exceptions and record-retention requirements.

Third-Party Websites

Our website may contain links to external websites or social-media platforms.

Auriflow does not control and is not responsible for the privacy, security or content of third-party websites. Please review their privacy policies before providing personal information.

Children’s Privacy

Our website is not directed towards children, and we do not knowingly collect personal information directly from children without appropriate consent.

If you believe a child has provided us with personal information without appropriate consent, please contact us so we can review and, where appropriate, delete it.

Privacy Complaints

If you have a question or complaint about how Auriflow handles your personal information, please contact us using the details below.

Please provide sufficient information for us to understand and investigate your concern. We will review your complaint and respond within a reasonable period.

If your complaint is not resolved, you may have the right to contact the Office of the Australian Information Commissioner or another applicable privacy authority.