Shipping Policy

Shipping Methods and Charges

We offer standard delivery within Australia and to selected international destinations.

Shipping costs depend on the product, delivery destination and available shipping method. The exact shipping charge will be displayed at checkout before payment.

Shipping Locations

We ship throughout Australia and to selected international locations.

Available destinations may differ between products because some items are dispatched by Auriflow, while made-to-order products are shipped by our production partners.

Processing Times

Processing times exclude weekends and public holidays.

Estimated Delivery Times

These timeframes are estimates and may vary depending on the product, destination, courier, customs processing and other circumstances outside our reasonable control.

Tracking

Where tracking is available, tracking information will be sent to the email address provided with your order after dispatch.

Please allow some time for the courier’s tracking system to update.

Order Issues

If your package appears to be lost, damaged or significantly delayed, please contact us at auriflowphulkarihouse@gmail.com with your order number.

We will review the tracking information and contact the relevant courier or fulfilment provider where appropriate.

For damaged or incorrect products, please refer to our Returns and Refunds Policy.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has entered production or been dispatched. If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Shipping Restrictions

Certain products may have delivery restrictions in some locations. If we cannot fulfil your order, we will contact you using the details provided at checkout.

PO Boxes and Remote Areas

Delivery to PO boxes and remote or regional areas depends on the courier and product. Additional fees or longer delivery times may apply.

Holidays and Peak Periods

Processing and delivery may take longer during public holidays, sales, festive periods and other peak shopping seasons

International Orders

International customers may be responsible for customs duties, import taxes or other fees charged by their destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.

Contact Us

For shipping-related questions, contact:

Email: auriflowphulkarihouse@gmail.com

By placing an order with Auriflow, you acknowledge that processing and delivery dates are estimates and may be affected by courier, customs or unforeseen delays.